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Delivery to Australia & Returns

 

Shipping now starting from $3!*

Delivery Policy - Australia and Overseas

We CANNOT gaurantee Australia Post's delivery times. Especially during November, December and January or extreme weather episodes, please consider this when placing your orders. If you require an order for the weekend please order a week before hand and select Express Post. 

During the week, where possible, orders are sent within 24hrs, sometimes same day.

We offer:

Regular Parcel Post Plus 2 - 6 business days delivery from time of posting - no signature or insurance (we do not guarantee delivery as we cannot trace your parcel if it is left at the wrong address or has gone missing from your property)

Regular Parcel Post Plus 2 - 6 business days delivery from time of posting - * Signature required on Delivery - Your order is trackable and any loss or damage can be claimed for up to a value of $100

Express Post 1 - 2 business days delivery from time of posting - no signature or insurance (we do not gaurentee delivery as we cannot trace your parcel if it is left at the wrong address or has gone missing from your property)

Express Post 1 - 2 business days delivery from time of posting - * Signature required on Delivery - Your order is trackable and any loss or damage can be claimed for up to a value of $50

N.B. We will contact you if there is a delay or we are out of stock.

 

Lost or missing parcels

Face Paint for every body! does not take responsibility for the service provided by Australia Post. Your orders can be tracked via their website Track my Item and your tracking code will be emailed to you when your order has been shipped.

If you believe your order is missing and you have either contacted your local post office and used the link above then please call Aust Post Customer Contact Centre on 13 POST (13 7678) or lodge a missing parcel enquiry form and they will initiate a search for your order.

We will do our best to assist you with this issue. We appreciate the importance of your order.

 

Credit/Returns/Replacement Policy

If you need to return an item for any reason, please call or email us. It is important that we know if something is wrong or why you would like to return an item.

You may return most new, unopened items within 14 days of delivery for a full refund if you received an incorrect or defective item. If you would like the items replaced we will post them to you for free. If you select replacement items of lesser value you will recieve a store credit instead of a refund.

If you have selected the wrong item or if you have changed your mind you may return most new, unopened items within 14 days of delivery. We will offer you a store credit for the value of the products (excluding postage) once we've received and processed the returned item. Or post out the prefered item/s and you will pay the difference in price and postage.

Our customer satisfaction is a high priority so don't hesitate to ask questions before you buy and we will do our utmost to deliver the right items to you.


Delivery Costs

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We deliver to:

New Zealand, United Kingdom, United States, United Arab Emirates, Mexico, China, Hong Kong, Singapore, Italy, Spain and France outside of Australia.  

For Australian orders we ship Australia wide via Australia Post Parcel Post and Express Post Satchels. For International Orders we use Australia Post - Express Post International. This ensures goods are tracked, insured and a signature on delivery is required. Postage cost is weight based.

*NEW Regular Post Padded Envelopes: items that do not exceed 1cm in height and weigh less than 85gm $3.00. 

Delivery is 2 - 7 Business Days.

Parcel Post Satchel: 500gm $8.20*, up to 3kg $12.75*, Up to 5kg $17*. Delivery is 2 - 7 Business Days.

 

Registered Parcel Post Satchel: up to 500gm $11.20*, up to 3kg $15.75*, up to 5kg $20.00*. Delivery is 2 - 7 Business days - Signature on Delivery

Express Post Satchel: up to 500gm $10.50*, up to 3kg $14.00*, up to 5kg $22.50*. Expected delivery on average is 2 Business days but most often overnight.

Registered Express Post Satchel: 500gm $13.50*, 3kg $17*, up to 5kg $25.50* - Signature on Delivery

Australian Orders over $250 receive FREE Regular Parcel Post . *Prices subject to change without notice.

 

New Zealand, UK, US, UAE, China, Hong Kong, Singapore, Italy, Spain, Mexico and France orders

 

International Orders are sent by Australia Post - Standard Pack & Track International. This ensures goods are tracked from the point of despatch to delivery. Postage cost is weight based. Expected delivery within 6 - 8 business days.

 

Orders which are shipped to non-AUS addresses will likely be assessed import duties (taxes).  These taxes are assessed by your country and we have no way of knowing how much you will have to pay.  Please DO NOT place an order with us if you are unwilling to pay import duties.  We will not refund shipping costs for orders which are refused due to non-payment of import duties.

Also, there are severe penalties for improperly marking package contents on customs forms.  We cannot afford to pay such fines.  Please do not ask us to mark a package as a gift or sample or to under-value the contents.

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