Shipping Policy

We ship orders Tuesday – Friday. If we have everything in stock, then orders placed over the weekend are sent Tuesday.

During the week orders are sent within 24hrs, sometimes same day.

Always via Express Post as we know how important it is for you to have your paints before the weekend.

N.B. We will contact you if there is a delay or we are out of stock.

Credit/Returns/Replacement Policy

If you need to return an item for any reason, please call or email us. It is important that we know if something is wrong or why you would like to return an item.

You may return most new, unopened items within 14 days of delivery for a full refund if you received an incorrect or defective item. If you would like the items replaced we will post them to you for free. If you select replacement items of lesser value you will recieve a store credit instead of a refund.

If you have selected the wrong item or if you have changed your mind you may return most new, unopened items within 14 days of delivery. We will offer you a store credit once we've received and processed the returned item.

Our customer satisfaction is a high priority so don't hesitate to ask questions before you buy and we will do our utmost to deliver the right items to you.


Shipping



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Australian orders we ship Australia wide via Australia Post and use Express Post Satchels. Expected delivery on average is 2 days but most often overnight. Postage cost is weight based: 500gm $9, 3kg $13, 5kg $20. Australian Orders over $100 receives free postage.

International orders are sent by Australia Post and we use Express International Satchels. Expected delivery to many destinations is 7 - 14 days.

 Fan us on Facebook